RK

Riaz K. one year ago • From Google

Rating

Bad

Terrible administrative service at medical practice

I am utterly disheartened by the administrative performance at medical Doncaster drive. My recent interaction has been incredibly exasperating and anxiety-inducing due to the incompetence and unprofessional behavior demonstrated by the admin staff (Jackie). As a 60-year-old individual who has never previously sought assistance from the GP service, I am profoundly let down after being referred by my opticians, only to find they were unable to provide any meaningful help. As a patient, I anticipate a fundamental standard of competence and respect, particularly concerning appointment management and patient communication. Regrettably, the administrative team at this practice significantly fails to meet these fundamental expectations. I emphatically recommend that management critically evaluate and enhance their administrative procedures, as the current state of affairs is completely unacceptable. Patients should not be forced to endure unnecessary challenges when attempting to access basic healthcare services due to substandard administration.

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