AM

Abbie M. one year ago • From Google

Rating

Bad

Terrible app blocking urgent medical help

I have never encountered a more frustrating medical practice in my entire experience. The receptionist just cancelled a long-overdue smear test, pushing the next available slot another three weeks away. During our conversation, I highlighted that I've received confirmation requiring a doctor's consultation for an ongoing infection. However, due to the existing smear test booking in the app, I cannot schedule another appointment through the system. The receptionist flatly refused to assist me in connecting with a doctor or securing an appointment - it's absolutely absurd that they acknowledge my illness yet remain unwilling to help me get medical attention. The appointment request originated from their own system, yet this GP surgery appears completely powerless beyond their dysfunctional app's limitations. This pattern of unhelpful service repeats constantly. It's mind-boggling that they can schedule a smear test but treat an active infection as an entirely different, app-restricted process. Your fundamental purpose is to provide patient care. If I develop sepsis because of your refusal to address a confirmed infection, I will absolutely pursue legal action.

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