CW

Clare W. one year ago • From Google

Rating

Average

Terrible app ruins an otherwise excellent medical practice

The medical staff have consistently been excellent, but the newly implemented app-only appointment booking system is AWFUL. As someone in the tech industry, I can confidently say this is among the most poorly designed apps I've encountered. It completely lacks user-friendliness, shows no intuitive design, and is essentially 90% non-functional. I'm baffled by the decision to adopt this app when surely superior alternatives exist. I'm not opposed to technological solutions, but this particular option is abysmal. Adding insult to injury, attempting to book by phone now results in being made to feel like a misbehaving child for not using this fundamentally unusable app.

Other reviews for Kirkby Community Primary Care Centre (3)