MT

Mohammad T. 10 months ago • From Google

Rating

Bad

Terrible appointment system ruins patient experience

The recently introduced appointment scheduling process is absolutely dreadful. I cannot comprehend how they've managed to deteriorate an already challenging system. I dialed at 8 o'clock and waited in the queue until 9, only to be told when someone finally answered that they were completely fully booked. Truthfully, Brook Surgery was previously considered one of the finest medical practices, but with this new appointment approach, it's utterly shocking. It's become a complete mockery. If this situation persists, more patients will become frustrated and start seeking alternative healthcare providers.

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