AB

A. B. 4 years ago • From Google

Rating

Bad

Terrible booking system leaves patients frustrated and hopeless

Their appointment booking process is incredibly frustrating and ineffective. The system requires you to call precisely at 8 am to secure a slot, but frequently the phone lines are unresponsive, leaving you repeatedly dialing with no success. I'm baffled why they maintain phone services if the staff are completely unhelpful. To make matters worse, their online booking platform becomes non-functional after midday, rendering it essentially useless. The whole experience is incredibly poor - they've definitely declined since the pandemic, and you're genuinely better off using the 111 service instead of dealing with their dysfunctional booking system.

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