DW

Dana W. 4 years ago • From Google

Rating

Poor

Terrible booking system ruins great medical practice

I've been a patient at this medical practice my entire life, and my family continues to use their services. The doctors themselves are not the problem. My frustration lies entirely with their appointment booking system. I've reached a point where I avoid scheduling necessary appointments because I know getting through will be impossible. I've attempted calling at 11:30am during typically quiet periods, hoping to secure a slot, yet no one answers. When we're instructed to call at 8am, I find myself 20th in line, forced to endure a waiting period of 30 minutes to an hour before anyone picks up. The entire process is completely unacceptable.

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