West Quay Medical Centre
TU
Tracy U. 2 years ago • From Google
Bad
The booking system is deeply problematic. Multiple reviewers have highlighted severe technical issues with the telephone reservation process, which randomly crashes and is challenging even for fluent language speakers. Individuals with hearing impairments or limited language skills would find accessing an immediate appointment essentially impossible. The receptionists provide no meaningful alternatives to the rigid 8am system, essentially forcing patients to rely on others to navigate the process on their behalf. This represents a significant barrier to accessibility. An alternative booking method is urgently needed for those unable to use the current system due to personal limitations. The complaint procedure is equally troubling. I was explicitly informed that complaints can only be submitted via physical delivery or postal mail. When I explained my geographical constraints and that I was filing on someone else's behalf, staff rigidly insisted that email was not an acceptable method. This creates another substantial accessibility barrier, effectively preventing individuals with mobility challenges from voicing concerns. There is absolutely no justifiable reason to exclude digital submission methods, suggesting the process is deliberately designed to obstruct communication. The entire approach appears intentionally restrictive and inconsiderate of patients' diverse needs.
David P.