DR

Dr R. 9 months ago • From Google

Rating

Bad

Terrible booking system with zero forward planning

When I attempted to book an appointment today, the experience was far from satisfactory. Given my shift work, I need to plan ahead, but I discovered I can only schedule appointments on the same day of calling - nothing can be booked in advance. It seems getting an appointment is purely a matter of chance. So much for preparation, and thankfully it's not an emergency situation. I'll update this review after today with any interactions I manage to have and provide more details about potentially seeing a doctor. UPDATE. After repeatedly failing to secure an appointment for myself, I tried booking my 6-week-old son's vaccinations for his 8-week period. Apparently, I must also call on the day and hope for the best to get an appointment for him. Unsurprisingly, I'll now be seeking another medical practice. I've reduced my rating to 1 star. The parking situation is extremely challenging, and I struggled to remove my child from the car in the tight space. When I inquired about alternative parking, I was told none existed. Staff actually suggested I remove my son and place him on the wet ground while maneuvering the vehicle - and it was pouring with rain, mind you. Ultimately, I decided to risk parking on double yellow lines and potentially receiving a ticket. EDIT. I chose to remain with this surgery due to its convenient location. However, today I've been #2 in the queue for over 35 minutes. I'm utterly bewildered by how someone could be speaking to a surgery receptionist for such an extended period.

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