AC

Alessia C. 4 years ago • From Google

Rating

Bad

Terrible breach of privacy and personal information

VIOLATION OF MY CONFIDENTIAL AND PERSONAL INFORMATION. On November 16th, we personally delivered our family's 4 Registration Forms. The receptionist declined to accept them directly and instructed me to place them in a box. (She was managing the entrance door and pointed to the mailbox). Each form was approximately 15 pages long. We duplicated all our personal documentation including passports, utility bills, etc. (investing 2 hours compiling everything). Today, December 3rd, we called to inquire about our registration status, as we urgently need to travel to Europe and require a Covid pass. After a 20-minute conversation with the receptionist, we finally connected with Admin (whom we'd unsuccessfully attempted to reach in the previous week). Regrettably, they could not locate our registration forms. After 25 minutes of attempting to comprehend the situation, we became extremely frustrated. How could they potentially misplace PERSONAL, SENSITIVE information about myself and my children? Are the documents potentially still sitting in their mailbox after three weeks? ...clearly, we are now seeking an alternative GP, but the BREACH of my personal and private details is my primary concern, and I will immediately escalate this matter. Absolutely appalled!

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