Hildenborough Medical Centre

The care offered to individuals in our community with additional needs has been excellent. We have consistently found the clinical team to be remarkably attentive, empathetic and responsive to what..

They only seem to address what they want to. I have been attempting to get treatment for two separate physical issues and instead I keep being sent for repeated blood work. Completely unsatisfactory.

Telephone access to the practice is extremely difficult and time-consuming. Test results were not communicated when they became available. The reception team appeared unhelpful and dismissive,..

I have consistently found the service at both practice locations to be of a high standard. The appointment booking system is straightforward to navigate, and the support staff are responsive and..

Excellent care and attention received from all members of the medical team and support staff.

I have been a patient at this practice throughout my childhood and into early adulthood, spanning over two decades. The clinicians here consistently demonstrate exceptional dedication to their..

The phone lines take an excessive amount of time to connect with someone. Scheduling an appointment with a GP involves a considerable wait.

I have consistently enjoyed positive interactions with all members of staff across the practice, including those at the front desk, clinical teams, and pharmacy services. Everyone has demonstrated..

The appointment system here is quite frustrating. You cannot book in advance, yet by the time you call at opening time, all the slots have already been allocated. The practice appears disorganised..

The service provided was excellent for my daughter, who received a telephone assessment followed by an afternoon appointment. The reception staff member was clearly very busy throughout our visit,..

Impossible to get an appt online for my 92 year old mother. Insisted we use the app which I don't have (as usually live overseas) and my mother too old and confused to use. No care or concern when..

Absolutely wonderful, genuinely compassionate medical professionals who are committed to going the extra mile for their patients.

The telephone lines are difficult to reach.

Absolutely frustrating experience. The staff came across as dismissive and unhelpful. I spent a considerable amount of time waiting on hold. There seemed to be a complete absence of empathy and..

The reception staff came across as quite unwelcoming and abrupt during my interactions with them. I found the practice's approach to medication provision rather restrictive, particularly when..

The clinical staff at this practice demonstrate excellent expertise and take adequate time to listen to patients describe their concerns and provide appropriate responses. The dispensary also..

The staff consistently demonstrate a friendly and helpful approach, and the updated telephone booking system has made scheduling appointments considerably more straightforward.

I'm not particularly confident with my smartphone and accidentally dismissed a clinician's afternoon callback by mistake! Much later, at 7.20pm, the clinician called me back again and requested that..

The practice declined to provide essential medication due to a technical issue with their system. This was disappointing and felt like poor service from this surgery.

The cost of £24 for a brief letter consisting of just two sentences seems excessive, particularly given that it lacks professional letterhead formatting. If printing expenses are reaching this..