Hildenborough Medical Centre

The practice declined to provide essential medication due to a technical issue with their system. This was disappointing and felt like poor service from this surgery.

The staff consistently demonstrate a friendly and helpful approach, and the updated telephone booking system has made scheduling appointments considerably more straightforward.

Excellent healthcare professionals and front desk team, compassionate and consistently go the extra mile. Much appreciated.

Excellent care and attention received from all members of the medical team and support staff.

Receptionists terrible . Bad attitudes. Seems to be a male receptionist incredibly rude and argumentative. Puts phone down on patients. Poor service all round. ANIMA for ''everything''..

I have consistently enjoyed positive interactions with all members of staff across the practice, including those at the front desk, clinical teams, and pharmacy services. Everyone has demonstrated..

Very disappointed after being instructed to call back on a specific day to arrange an appointment. When I eventually got through after a lengthy wait, all available slots had already been taken. I..

I'm uncertain about what has changed. This practice was previously outstanding, but it has become extremely difficult to reach with a frustrating telephone system that can require many attempts..

I have consistently found it difficult to reach this practice by telephone during opening hours, as the lines appear to be continuously occupied. It seems there may be insufficient staffing at..

I recently attended an appointment at the practice.

The clinical staff at this practice demonstrate excellent expertise and take adequate time to listen to patients describe their concerns and provide appropriate responses. The dispensary also..

Absolutely wonderful, genuinely compassionate medical professionals who are committed to going the extra mile for their patients.

I have been a patient at this practice throughout my childhood and into early adulthood, spanning over two decades. The clinicians here consistently demonstrate exceptional dedication to their..

The reception staff came across as quite unwelcoming and abrupt during my interactions with them. I found the practice's approach to medication provision rather restrictive, particularly when..

The reception team has been very supportive and accommodating. Although there are occasional delays in reaching the practice, I have consistently been able to secure appointments when required. The..

The practice was previously satisfactory, though it appears procedures have changed considerably. The reception area now operates in a way that feels unhelpful, requiring patients to discuss their..

The care offered to individuals in our community with additional needs has been excellent. We have consistently found the clinical team to be remarkably attentive, empathetic and responsive to what..

The service provided was excellent for my daughter, who received a telephone assessment followed by an afternoon appointment. The reception staff member was clearly very busy throughout our visit,..

The cost of £24 for a brief letter consisting of just two sentences seems excessive, particularly given that it lacks professional letterhead formatting. If printing expenses are reaching this level,..

The telephone lines are difficult to reach.