Porter Brook Medical Centre
Happy H. 2 years ago • From Google
Bad
Terrible care and unprofessional medical treatment
It is distressing to report that this medical facility suffers from numerous shortcomings and a lack of professional standards, encompassing both staff and certain physicians. My experience began years ago with a cyst on my back shoulder of considerable size. Upon consulting the designated Doctor for removal, I was dismissively turned away, seemingly without genuine interest. Months later, when the cyst became infected, I revisited the same Doctor after completing an antibiotic course, only to be again brushed aside and denied a hospital referral. Ultimately, a walk-in centre immediately recognized it as an abscess and expedited an emergency surgical procedure. Post-operative dressing changes were far more compassionate at the walk-in centre compared to Porter brook. The senior Nurse inexplicably berated me and prematurely declared the surgical wound healed, which was incorrect. By requesting less frequent visits, the wound subsequently became infected. I subsequently encountered urological complications, experiencing significant pain and discomfort. Once more, my concerns were minimized and shuttled between departments, compelling me to seek private medical intervention to receive proper attention. Another medical issue arose where I was merely prescribed painkillers. Again, private consultation provided a proper diagnosis, leading to corrective surgery. While not all medical personnel are problematic - some doctors and nurses are genuinely excellent - the quality of care seems inconsistent and dependent on chance. Patients seeking surgical support frequently find the assistance inadequate. Obtaining even basic medical services can become overwhelmingly stressful. I acknowledge my own imperfections, occasionally being anxious and apprehensive. However, multiple significant medical events occurred in rapid succession. I sincerely hope the practice will address these systemic deficiencies. The apparent over-commitment to patient volume clearly compromises the quality of care provided.
Despite the somewhat extended waiting period, once my appointment began, it was swift and enlightening. The staff provided a clear referral to my next destination, making the entire process smooth..
Porter Brook Medical Centre
Clare H.
I've been a long-time patient at this practice, and with the exception of one doctor, the staff have consistently been compassionate and helpful. While appointment wait times are typical of most..
Porter Brook Medical Centre
Ibelema I.
Dr Mike Thackray stands out as an extraordinary primary care physician. He truly listens and demonstrates sincere compassion for his patients' health. His commitment to patient care is remarkable,..
Porter Brook Medical Centre
Anonymouse
My most horrific experience was with my previous doctor at Porter Brook Medical Center, a dreadful ordeal marked by indifference, offensive behavior, and severe physical issues endured for a year...
Porter Brook Medical Centre
julie e.
Despite longer wait times for staff over the recent five years due to personnel shortages, the quality of care and treatment I receive remains exceptional. Whenever I've needed urgent attention,..
Porter Brook Medical Centre
Invisible M.
I arrived with an injured arm, facing a potential two-week delay before medical consultation. The front desk staff directed me to seek hospital treatment, and when I inquired about the location,..
Porter Brook Medical Centre
H W.
Scheduling a consultation can be challenging, which seems to be a common issue across medical practices these days. Despite this, I consistently find the personnel to be accommodating and supportive.
Porter Brook Medical Centre
Letty L.
Every interaction with this establishment has been delightful; my gratitude goes out to the entire staff.
Porter Brook Medical Centre
Elle B.
Scheduling an appointment at this place is incredibly challenging. I consistently attempt to call, but end up being disconnected before even reaching the front desk. There have been instances where..
Porter Brook Medical Centre
Dale A.
Exceptional care from start to finish. The doctor was fantastic, and the nurse was equally outstanding. The injection was so smooth, I barely noticed it happening!
Porter Brook Medical Centre
Tomila R.
Having been referred to this clinic for mole removal by my general practitioner, I must admit I approached the appointment with considerable trepidation, largely due to some rather unfavorable..
Porter Brook Medical Centre
Kerron G.
Completely worthless service. They're perpetually booked out, with no slots open until the next week. It's crystal clear they couldn't care less about patient care. I've been struggling with the..
Porter Brook Medical Centre
Spa l.
This facility demands immediate scrutiny - medical concerns are now essentially filtered by front desk staff who claim it's for appointment accuracy ??? The wait time is approaching two hours. I..
Porter Brook Medical Centre
Sophie B.
During my two-year tenure as a patient at this practice, my experiences have been remarkably varied. I've attended two appointments - a smear test and a GP consultation - both of which were..
Porter Brook Medical Centre
Liv D.
Absolutely the most disappointing medical practice I've encountered. I've never managed to secure an in-person consultation, with only a single telephone appointment regarding repeat prescriptions...
Porter Brook Medical Centre
Samantha T.
I was scheduled for an in-person consultation at Porter Brook, and they sent me a text message just an hour prior to cancel, instead of calling me directly. They informed me that my appointment had..
Porter Brook Medical Centre
Saam P.
Trying to schedule a visit here is impossible when their phone system drops calls and their online booking is non-functional. What a complete joke of a scheduling process.
Porter Brook Medical Centre
Jane B.
Throughout my four-decade journey as a patient at Porterbrook, I've witnessed the immense challenges facing the National Health Service. Yet, even amid these significant challenges, I have..
Porter Brook Medical Centre
Shake S.
I once held this medical practice in high regard, but my opinion has drastically shifted. Three times in the past month alone, they've bungled my prescription, leaving me without crucial medication..
Porter Brook Medical Centre
Howdens H.
I was a patient at this medical practice during my time in Sheffield, and I'm relieved I've relocated. The responses from Tracey, the operations manager, are utterly ridiculous. Tracey, these..
Porter Brook Medical Centre
lily c.