Porter Brook Medical Centre
HH
Happy H. 2 years ago • From Google
Bad
It is distressing to report that this medical facility suffers from numerous shortcomings and a lack of professional standards, encompassing both staff and certain physicians. My experience began years ago with a cyst on my back shoulder of considerable size. Upon consulting the designated Doctor for removal, I was dismissively turned away, seemingly without genuine interest. Months later, when the cyst became infected, I revisited the same Doctor after completing an antibiotic course, only to be again brushed aside and denied a hospital referral. Ultimately, a walk-in centre immediately recognized it as an abscess and expedited an emergency surgical procedure. Post-operative dressing changes were far more compassionate at the walk-in centre compared to Porter brook. The senior Nurse inexplicably berated me and prematurely declared the surgical wound healed, which was incorrect. By requesting less frequent visits, the wound subsequently became infected. I subsequently encountered urological complications, experiencing significant pain and discomfort. Once more, my concerns were minimized and shuttled between departments, compelling me to seek private medical intervention to receive proper attention. Another medical issue arose where I was merely prescribed painkillers. Again, private consultation provided a proper diagnosis, leading to corrective surgery. While not all medical personnel are problematic - some doctors and nurses are genuinely excellent - the quality of care seems inconsistent and dependent on chance. Patients seeking surgical support frequently find the assistance inadequate. Obtaining even basic medical services can become overwhelmingly stressful. I acknowledge my own imperfections, occasionally being anxious and apprehensive. However, multiple significant medical events occurred in rapid succession. I sincerely hope the practice will address these systemic deficiencies. The apparent over-commitment to patient volume clearly compromises the quality of care provided.
Anne Y.