Thorns Road Surgery
KD
Kirsty D. one year ago • From Google
Bad
Steer clear of this medical practice if you care about your well-being. Throughout my extensive travels and residency in various locations, Thorns Road Surgery stands out as the most substandard healthcare facility. I've escalated formal complaints to the Parliamentary and Health Ombudsman and the ICB, which I strongly recommend anyone dissatisfied with Thorns Road Surgery to do. Lodging complaints directly with the surgery allows them to internally manage and shield themselves, rather than addressing patient concerns. Always take grievances to higher authorities and governing bodies. The surgery delivers woefully inadequate patient care with incompetent staff. They've repeatedly failed in multiple patient care aspects. Despite giving them numerous opportunities to resolve issues, the practice manager's ineptitude has only further tarnished their already poor reputation. Colleagues in my professional network have shared similar negative experiences and are actively seeking alternative medical providers. This morning, I transitioned to a new surgery where I was treated with genuine respect, engaged with direct eye contact, listened to by a competent physician, and had my medical needs comprehensively addressed. These are fundamental standards any professional healthcare establishment should maintain. At Thorns Road Surgery, patients should not be required to disclose medical details to receptionists - that's a confidential doctor-patient interaction. Healthcare workers must communicate with dignity and respect, remembering they are employed to serve and are accountable to higher authorities. Thorns Road Surgery is an absolute embarrassment.
Dean B.