BL

Bianca L. one year ago • From Google

Rating

Bad

Terrible Care for My 9-Year-Old's Health

The surgical practice is an absolute disaster. The reception staff are incredibly discourteous and completely unresponsive to complaint emails, showing zero concern for patient welfare. They consistently display an unnecessarily hostile attitude and come across as judgmental without any empathy. These staff members refuse to listen to patients and seem more focused on maintaining their funding than providing proper medical referrals. They stubbornly resist any patient suggestions and would likely provide better care if consulting a witch doctor. The practice is essentially a complete mockery of healthcare. The receptionists are antagonistic and nasty, with female doctors appearing equally spiteful and seemingly enjoying making patients uncomfortable rather than offering support. When attempting to secure an appointment for a child's mental health and ear infection, I was callously informed it wasn't the doctors' concern - an absolutely unacceptable response. The entire surgery is a toxic environment that gaslights patients, provokes confrontations, and then plays the victim when challenged. The reception staff exhibit clear bullying behaviors and systematically undermine patient experiences. Anyone seeking medical care should absolutely avoid this place at all costs.

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