NB

Nicola B. 4 years ago • From Google

Rating

Bad

Terrible clinic fails vulnerable patient with mental health

I reached out to this medical facility today regarding my brother, who struggles with mental health and had run out of essential medication! I encountered an extremely unhelpful receptionist who claimed the clinic manager would call me back since she was covering another location, but no return call ever came. I detailed how my brother, for whom seeking help is incredibly challenging, had attempted to contact and visit the clinic, only to be dismissed and sent away without medication, which will likely worsen his condition. I consulted the crisis team, who emphasized that a patient with my brother's medical background should never be denied medication and advised me to relay this information once the clinic manager contacted me. I received a mysterious phone call that was immediately terminated upon my answering. My brother had been making significant progress, but now he's been set back completely due to this practice's shocking lack of compassion and professional responsibility!

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