DD

Deanosalford D. 2 years ago • From Google

Rating

Bad

Terrible clinic service with frustrating appointment process

I'm compelled to give this a one-star rating. Their online booking system has been completely non-functional for two years. When attempting to schedule an appointment, I was told I'd face a two-week wait for a phone consultation, despite wanting an in-person visit. The doctor who contacted me was brusque and almost discourteous, demanding I come in immediately, which was difficult given my work at UCLH. They claimed they couldn't schedule an appointment, insisting I call daily or book a month ahead - a persistent problem. During the COVID period, I discovered a pulled disc in my arm after being shuffled around for an MRI, which took a full year to arrange. The results were then withheld for another six months until a local politician stepped in. It's alarming that I had to resort to such extreme measures, as patients should naturally receive timely physical assessments from triage nurses or doctors. The profound lack of confidence in their service genuinely raises serious concerns about potential negative patient outcomes.

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