JA

Jana A. 4 years ago • From Google

Rating

Bad

Terrible clinic with impossible appointment booking system

Absolute chaos at this clinic! For a week straight, I've been desperately trying to secure an appointment, and each time I call, I'm left hanging on the line only to be greeted by a pre-recorded message claiming all lines are occupied. When I attempt to call back shortly after, I'm met with another automated response declaring all appointment slots are full, and apparently, they're completely booked before 9am. I checked their website, which suggested walk-in bookings were possible, so I arrived precisely at 8:32 am during opening hours. Shockingly, the receptionist refused to even acknowledge me, dismissing me and instructing me to call back the next morning at 8:30 to book. This level of incompetence is unacceptable, especially when I'm experiencing significant pain and urgently need medical attention. My condition has deteriorated over the past week, forcing me to travel all the way to Leicester hospital's A&E for treatment. Absolutely do not recommend this clinic to anyone seeking reliable healthcare.

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