MK

Monika K. one year ago • From Google

Rating

Bad

Terrible clinic with unhelpful and confusing service

I strongly discourage using this healthcare facility. Through the NHS app, a doctor suggested my child could receive a complimentary hepatitis A vaccine for travel. Upon contacting the clinic, they instructed me to call on 26th May. Since 26th May was a bank holiday, my husband rang them on 27th May morning, only to be informed they have merely two dates in June, both completely reserved! When I requested an alternative booking location, they flatly refused and recommended going private. Private vaccination costs £75 per dose (totaling £150 for two doses). They are clearly failing to provide adequate service. Moreover, initially in April, their administrative staff claimed they didn't offer the vaccine at all and couldn't even distinguish between hepatitis A and B - quite shocking for an NHS employee. Only after persistent questioning did they suggest calling on 26th May, conveniently omitting the limited booking availability. This was an incredibly frustrating and stressful encounter. I emphatically advise against utilizing this clinic!!!

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