Deane Clinic
JJ
Jav J. 5 years ago • From Google
Bad
The absolute worst medical practice in Bolton. The clinic is gloomy and depressing. With only one doctor, securing an appointment is practically impossible, and the receptionists are incredibly unhelpful, frequently failing to answer calls or providing misleading information. Case in point: when I had a serious medical concern, the receptionist instructed me to call at 9am sharp. When I called at 9:02am, I was told the clinic was fully booked and advised to call earlier. The next day, calling at 8:30am, I was again deemed too late. If you attempt to schedule a regular appointment, they discourage you, suggesting the walk-in clinic instead, but then you'll never actually get seen. They never apologize and often make you feel responsible for their dysfunctional system. Whether they're mandated to use this approach or choose it voluntarily, it's clearly not working. The sole bright spot is the nurses, who are professional and competent when you eventually manage to see someone. The doctor is skilled too, but visibly overworked and rushing through consultations. While I sympathize with his situation, he needs to improve the practice's management, starting with better receptionists and potentially hiring another doctor. Unsurprisingly, I've since switched and immediately experienced a far more reliable and smooth healthcare service at my current GP, even during the COVID pandemic. I deliberately delayed writing this review to determine if all GP practices were similarly challenging, but my new practice has been exceptional, with friendly staff providing top-notch service before and during the pandemic. Strongly advise avoiding Deane Clinic.
Vittoria M.