KB

Katarzyna B. one year ago • From Google

Rating

Bad

Terrible clinic with unhelpful staff and incompetent doctors

I am deeply frustrated with this medical facility, where my family has been registered for years. Initially, everything seemed excellent, with a fantastic doctor named Carey. However, things have progressively deteriorated. The reception staff have become increasingly rude and unhelpful, consistently making errors when scheduling appointments. Securing an available time slot feels almost impossible. My most recent visit was an absolute disaster. I encountered a young Indian doctor whose credentials were questionable, as the referral paperwork inexplicably bore Dr. Carey's name instead of his. The consultation was remarkably unprofessional. He insisted that rectus muscle separation post-pregnancy could only be addressed surgically, dismissing physiotherapy as ineffective. When I requested a urine test, he provided a specimen container without explaining the purpose or required testing parameters. The reception staff compounded the confusion by refusing to process the sample, citing a lack of documentation and unclear testing instructions. This experience was the final straw. The receptionists' incompetence is so profound that I'm astounded the clinic continues to operate. Consequently, I've terminated my association with this facility, unable to tolerate their declining standards of care and communication.

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