MJ

Michelle J. 9 months ago • From Google

Rating

Bad

Terrible customer service and endless communication frustration

Attempting to reach the manager is an exercise in futility. The reception staff keep you waiting endlessly, barely managing to pull up your information, engaging in a perfunctory conversation before declaring that the manager will return your call. A week passes, and silence ensues. This communication breakdown breeds irritation, ultimately forcing patients to lodge complaints. Why must things escalate to this point for someone simply seeking an answer? The solution is straightforward: communicate with your patients promptly and prevent negative feedback from arising.

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