BW

Becki W. 4 years ago • From Google

Rating

Bad

Terrible customer service and lack of empathy

Completely unacceptable service right now. Typically, I don't experience problems, but I've been waiting 25 minutes just to have someone pick up the phone. As someone struggling with mental health, their impersonal approach made me feel like nothing more than an anonymous entry on a document, which was deeply hurtful. Despite these issues, Shaeed and Jeanette are always exceptional whenever I interact with them.

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