Sidney House and the Laurels
AC
Ann C. 4 years ago • From Google
Bad
I am utterly appalled by the abysmal service I encountered. At 13:23 today, Monday, March 21st, 2022, I contacted the office and was met with a nameless female receptionist who demonstrated an appalling lack of professionalism. Her demeanor was consistently rude, dismissive, and condescending, showing zero empathy or willingness to help. She continuously interrupted me and maintained an overall unpleasant attitude. My sole purpose was to schedule an appointment for my school-aged son, but I was flatly told that advance bookings were impossible. Instead, I am apparently required to keep my child home each morning and repeatedly call to check same-day availability—an utterly impractical approach for working parents with school commitments. The entire system is fundamentally flawed and demonstrates a complete disregard for customer convenience. I strongly recommend that the organization overhaul its booking process and provide comprehensive customer service training to its front-line staff, particularly the receptionist in question.
Jan S.