Highfield Surgery
JN
Jonny N. 9 years ago • From Google
Bad
The reception staff exhibit a clear mob mentality, closing ranks when one of them is challenged. Their interpersonal skills are nonexistent, and they consistently adopt a defensive stance. They prove completely inadequate at managing patients experiencing stress, particularly when abruptly forced to reschedule appointments with minimal explanation or communication. There are fundamentally two approaches to service management: one where leaders actively develop and train their team to effectively interact with customers, and another where staff blindly protect each other regardless of the validity of complaints. This establishment unquestionably falls into the second category. While technically labeled a "free" service, we're actually investing substantial tax dollars into what feels like a low-quality, poorly managed system. The adage "you get what you pay for" rings particularly true here, even though we're ostensibly paying nothing directly.
Jonny N.