The Statham Grove Surgery
Gotti T. 3 years ago • From Google
Bad
Terrible customer service and unprofessional receptionist
I encountered a terrible situation with the medical practice's receptionist. Obtaining a crucial GP letter has been an ongoing struggle, despite my numerous attempts. I've made 7 phone calls, visited the office 3 times, and sent multiple emails, yet I'm still without the document. The receptionist's attitude appears completely indifferent to my urgent need. After receiving a promise that the letter would be emailed, I've been left waiting for two weeks with no result. This delay has now caused significant complications with my universal credit claims, creating immense stress for me. The unprofessional handling and lack of responsiveness is deeply frustrating. I want to warn others that requesting documents from this GP practice may result in unacceptable delays and potential personal hardships. The entire experience has been incredibly disappointing and potentially harmful to my personal circumstances.
Extremely discourteous staff member. Following my medical appointment, the doctor indicated my X-ray would be evaluated shortly. However, the representative on the phone claimed it could potentially..
The Statham Grove Surgery
noah g.
Matthew demonstrated exceptional courtesy, especially given the typically hectic environment where staff can often seem rushed or brusque (which seems standard for medical practices). It was..
The Statham Grove Surgery
Hayley L.
Exceptional care! This medical practice could very well be the top healthcare provider I've ever encountered. My sincere appreciation!
The Statham Grove Surgery
Tara B.
The administrative management at this medical practice is absolutely terrible. What's the purpose of having an online appointment booking system if patients are restricted from using it outside of..
The Statham Grove Surgery
Jonies H.
Quick and efficient service with a wide variety of health stations. I managed to get my flu shot, have my blood pressure checked, and receive the COVID vaccine. They even scheduled my asthma..
The Statham Grove Surgery
Milla D.
The most abysmal service imaginable. The front desk personnel were so off-putting that I'm seriously considering finding an alternative medical practice. Disgraceful.
The Statham Grove Surgery
Marcos R.
The personnel here are absolutely delightful and incredibly welcoming.
The Statham Grove Surgery
Paul C.
I've been seeing Dr. Palmer at this medical practice for nearly two decades, and while they're my primary physician, the other doctors are equally competent. The front desk staff, however, seems to..
The Statham Grove Surgery
Ben M.
Throughout my extensive tenure at Statham Grove Surgery, spanning more than two dozen years personally and over 17 years for my partner, our encounters have been consistently exceptional. The front..
The Statham Grove Surgery
Christina C.
The surgical procedure was excellent, and the personnel were delightful. Moreover, my specific physician stands out for his compassionate approach and ability to create a comfortable environment..
The Statham Grove Surgery
Zoya Z.
This medical facility truly stands out in patient care. The physicians consistently demonstrate remarkable dedication, offering compassionate and considerate treatment. I feel incredibly fortunate..
The Statham Grove Surgery
Luke L.
We've been long-time patients here and typically receive satisfactory medical attention once we see a physician. However, the front desk interactions have been inconsistent. When my wife first..
The Statham Grove Surgery
Leo L.
Consistently top-notch experience at this place. Booking appointments is always a breeze. Every staff member is compassionate, supportive, and welcoming. Appreciate it!
The Statham Grove Surgery
Leo D.
The medical staff and front desk personnel were absolutely fantastic - couldn't be more pleased with my experience!
The Statham Grove Surgery
Nickie B.
The medical professionals and support team here are excellent and welcoming. I was advised to have this particular procedure, and I'm thoroughly satisfied with the experience. Scheduling..
The Statham Grove Surgery
Felipe C.
Exceptional medical professionals, but the front desk phone staff leave much to be desired. After connecting with another employee named Gule, I received comprehensive guidance that clearly..
The Statham Grove Surgery
Aimee B.
The personnel at both the front desk and in the medical department were incredibly supportive and accommodating. Every staff member we interacted with demonstrated exceptional patience and care,..
The Statham Grove Surgery
Alban B.
Dr. Smith's practice has been my go-to medical care since childhood, and I can confidently say their staff and physicians are incredibly compassionate and attentive.
The Statham Grove Surgery
N16 L.
A persistent 16-week delay for scheduling a preliminary medical consultation, regardless of which physician you're hoping to see, is absolutely unacceptable.
The Statham Grove Surgery
moira g.
Over my 13-year journey with this medical practice, I feel incredibly fortunate to be their patient. Both my primary care physician and her colleagues who have covered for her, along with the..
The Statham Grove Surgery
Luciane C.