Central Medical Centre
LK
Luxman K. one year ago • From Google
Bad
I wish I could give 0 stars – discourteous, unprofessional, and indifferent The service at this medical practice is utterly shameful, particularly from their front desk staff. I reached out urgently regarding my father's post-heart surgery medical needs, seeking an immediate GP consultation. Despite clearly articulating the critical nature of our request, the receptionist displayed total disregard, dismissively instructing me to call back the following day with zero empathy or assistance. When I attempted to emphasize the situation's gravity, she abruptly interrupted me, declared "we can't do anything," and terminated the call. Her demeanor was extraordinarily offensive, her communication unprofessional, and her apparent language limitations further complicated our already challenging interaction. I am absolutely astounded by the front desk staff's profound lack of compassion and competence. A medical practice should prioritize patient care — this is not a random call centre — and patients, particularly those in urgent medical circumstances, deserve fundamental human dignity and respect. I would never suggest this practice to anyone under any circumstances. Their conduct is completely unacceptable. Without question, this represents the most appalling healthcare provider I have ever encountered.
Rashida T.