JR

J R. 11 months ago • From Google

Rating

Bad

Terrible customer service at local doctor's office

I contacted my doctor's office this morning about a missing prescription component. They instructed me to request the missing item, which I did. I then phoned my local pharmacy to check if the prescription had been sent, but it hadn't. When I called the doctor's office again to inquire about processing it before the pharmacy closed for the weekend, I encountered an extremely unprofessional staff member. She became aggressive, raised her voice, and when I attempted to discuss the matter, she threatened to end the call - which she did. Upon calling back and requesting to speak with a manager, I was told he wasn't available and was dismissively told he'd call me Monday. She then hung up again, leaving me frustrated and wondering how someone with such poor communication skills could be employed there. I'm now waiting until Monday to resolve this issue.

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