CR

Camille R. 2 years ago • From Google

Rating

Bad

Terrible customer service at local medical practice

I attempted to book a brief telephone consultation with my GP after being previously advised to call back due to concerning symptoms. However, Amenah Patel, the receptionist, flatly refused to schedule even a 5-minute appointment. As a result, I am now unwell and without medical guidance! I strongly urge patients to STEER CLEAR of this medical practice. The reception staff, particularly A. Patel, demonstrate appalling telephone manners and complete disregard for patient care. They consistently fail to document patient communication, which is grossly unprofessional and potentially dangerous if a medical incident were to occur. I am committed to pursuing formal complaints and will be reporting this receptionist for her total lack of compassion and patient concern. Their approach to customer service is utterly unacceptable!

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