MW

M W. 3 years ago • From Google

Rating

Bad

Terrible customer service at local medical practice

The reception staff, including an individual named Paula, display an incredibly dismissive attitude, openly suggesting patients seek care elsewhere if they're dissatisfied with their service. The general practitioner appears overwhelmed with patient volume and seems indifferent about retaining patients. The NHS, this specific GP practice, and their medical team urgently need to reassess their customer service approach. Furthermore, it's worth highlighting that all appointments are exclusively managed via telephone, with no option for in-person consultations with the doctor.

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