SW

Steve W. 3 years ago • From Google

Rating

Bad

Terrible customer service at medical practice

The front desk staff at this medical practice are absolutely appalling, showing zero attentiveness and rushing to end phone calls without any consideration. Despite submitting three e-consults for an urgent matter and waiting two weeks, I've received absolutely no response whatsoever. I've been a long-standing patient since the practice was located on Windsor Road, but their service quality has been steadily declining year after year. While the doctors themselves are typically competent and supportive when you actually manage to see them, the reception team and their entire e-consultation process desperately require a comprehensive restructuring. The communication breakdown is unacceptable and frustrating for patients seeking timely medical attention.

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