SB

Sara B. 7 years ago • From Google

Rating

Bad

Terrible customer service at medical practice

The front desk personnel are incredibly discourteous and lacking in professionalism. Despite being first in line for scheduling an appointment, the receptionist who answered my call claimed their computer systems were down and instructed me to redial, citing other patients waiting (even though I was also seeking an appointment!). She abruptly ended the call, which subsequently pushed me back to position 18 in the queue, resulting in a waiting time exceeding 25 minutes. Moreover, the reception staff interrogate patients as if conducting a comprehensive investigation when inquiring about appointment needs. I've contemplated changing medical practices for an extended period, and I've now made the switch - only regretful that I didn't do so much earlier.

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