The Arch Medical Practice
QQ
Quintosh Q. 4 years ago • From Google
Bad
The staff here were incredibly discourteous, dismissive, and utterly unhelpful. As a foreign visitor, I attempted to contact them two weeks ago and encountered a nightmarish phone experience. Their callback service for international numbers was non-functional, with two failed callback attempts after waiting in a queue exceeding 15 minutes, which amounted to a total of 90 minutes just to reach a receptionist. The receptionist's sole concern was verifying my patient status. Upon learning I wasn't their patient, she abruptly advised me to contact other medical practices and promptly ended the call. Experiencing severe sciatica pain while traveling in a foreign country without health insurance, unable to return home, I felt completely abandoned and desperate. The sense of helplessness was overwhelming. One must question whether this receptionist understands the fundamental principles of healthcare, given her apparent lack of compassion, unwillingness to listen, and complete disregard for a patient in genuine distress. Her approach seemed more focused on bureaucratic procedures than providing any semblance of care or support.
Gareth R.