EM

Emma M. 4 years ago • From Google

Rating

Bad

Terrible customer service at medical practice

When I sought clarification about my blood test results, the receptionist casually informed me they were "fine" without probing any deeper about my ongoing health concerns. I nearly missed getting crucial information until I deliberately interrupted her attempt to end the call. Apparently, receptionists are now acting as medical diagnosticians, deciding patients don't require additional care. My subsequent attempt to schedule a follow-up involved an exhausting two-hour hold, only to be told to call back in two weeks for the same doctor, with zero guidance about alternative consultation options unless I specifically requested them. While I recognize healthcare settings face significant pressures, the communication and empathy at Cumberland House are disappointingly inadequate. It's truly unfortunate that the administrative staff's approach stands in such stark contrast to the exceptional medical expertise and dedication of the actual doctors.

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