BK

Borys K. one year ago • From Google

Rating

Bad

Terrible customer service at medical reception desk

The reception staff demonstrated an appalling level of unprofessionalism and disrespect. During two separate interactions where I merely sought straightforward information about scheduling, the employees, including Sally and an unnamed colleague who deliberately concealed her identity, displayed an aggressively unwelcoming demeanor. These staff members openly ridiculed and degraded me in a public setting, targeting my cultural background and manner of speaking in front of other patients. Their behavior was not only inappropriate but deeply offensive. I am resolute in filing a formal complaint about this unacceptable treatment. Never in my previous experiences with medical practices have I encountered such blatantly hostile and discriminatory behavior from front desk personnel. This conduct is entirely unacceptable and demands immediate attention and intervention.

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