QH

Queen H. 3 years ago • From Google

Rating

Bad

Terrible customer service from disrespectful reception staff

Some reception staff members, particularly the older, shorter, and heavier-set women, display an incredibly discourteous attitude. It seems their colleagues are well aware of their problematic demeanor. They consistently demonstrate a lack of helpfulness, failing to listen attentively and showing minimal respect towards elderly international visitors. When confronted with their mistakes or errors in scheduling, they resort to raising their voices defensively. I sincerely hope these disrespectful employees will soon depart from the practice.

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