KD

Kani D. 5 years ago • From Google

Rating

Bad

Terrible customer service from rude medical receptionist

As a healthcare worker who interacts with general practice offices regularly, I recently had a conversation with a receptionist at this particular practice. Her demeanor was extremely discourteous and entirely inappropriate, and she abruptly terminated the call before I could even request her identification. I'm perplexed about how someone with such poor communication skills could be employed in a front-line customer service role. I can only imagine the treatment patients might receive if this is how she communicates with healthcare professionals.

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