SK

Sam K. 3 years ago • From Google

Rating

Bad

Terrible customer service from unhelpful admin staff

The administrative personnel proved utterly ineffective and significantly heightened my anxiety. I had a medical report completed by the doctor two weeks prior, and instead of assisting me, the staff preferred to argue on the phone and insisted I wait until the doctor returned from holiday, rather than retrieving the document from his office (which they eventually did after numerous calls and considerable frustration). Maxine demonstrated an extremely abrasive demeanor and actually mocked me when I sought compensation for the report's delayed processing, which was clearly an administrative error and not the doctor's fault. It was unclear why I was directed to her, given she handles invoices. I strongly recommend removing her from customer-facing roles, as her interpersonal skills are remarkably poor.

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