SS

Sham S. one year ago • From Google

Rating

Bad

Terrible customer service from unhelpful phone representatives

The customer service representatives were incredibly discourteous during my phone interaction. I attempted to call before 8am, but couldn't connect until precisely 8am, at which point I received a message stating I was 32nd in the queue. This seems absurd, given that their lines supposedly open at 8am. Once I finally reached a representative, I spoke with an elderly-sounding woman who was distinctly unpleasant and appeared completely disinterested in her job. She was entirely unhelpful and made me feel thoroughly unwelcome during our conversation.

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