FM

Felipe M. 4 years ago • From Google

Rating

Bad

Terrible customer service from unhelpful receptionist sarah

Sarah, the receptionist, could definitely benefit from some customer service training. Her lack of compassion and apparent desire to deflect responsibility is deeply problematic. It's crucial that management recognizes how devastating this approach can be. When someone is reaching out to see a doctor, they're already in a vulnerable position. Having a receptionist dismiss or minimize their concerns only adds to their distress and can make patients feel completely discouraged from seeking the medical support they desperately need.

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