St Edwards Medical Centre

I had been a patient at this surgery since 1984 but departed in February 2025. The doctors are excellent, but the administrative backend is seriously subpar. I tolerated this because I could always..

Unprofessional and disrespectful front desk personnel who made the entire check-in experience unpleasant and frustrating.

Absolutely frustrating experience. Scheduling an appointment is nearly impossible, requiring me to waste valuable work hours stuck on hold for nearly 60 minutes, only to be met with staff claiming..

Front desk staff displayed an appalling lack of customer service skills and is completely unsuited for any role involving interpersonal communication.

After being a long-time customer, I found myself enduring a 90-minute phone queue, only to be met with an extremely dismissive and curt receptionist. I was told to call back tomorrow, which was..

This review focuses solely on the reception experience! I haven't attended the appointment yet. The reception staff urgently require some professional training. Their manners are completely..

Dr Hossain is an exceptional general practitioner, truly top-notch. Sure, he might not always run on schedule, but that's simply because he's dedicating thorough attention to each patient's needs...

I stopped by the medical office shortly before 1pm today to retrieve a copy of my blood test results that had been emailed to me. After some difficulty, the receptionist finally printed the..

The personnel here display a distinct lack of compassion and professionalism. The medical practice's management is in complete disarray, with supervisors who seem woefully unqualified and incapable..

When you finally manage to see a physician, the medical care is excellent. However, there is one front desk staff member who comes across as extremely brusque and discourteous.

Steer clear of this establishment. While other venues have relaxed their protocols, this place seems stuck in the past. Scheduling an in-person consultation is a nightmare. The front desk staff..

I've repeatedly requested proof of address, and they've consistently failed to resolve my letter. Each time, they offer excuses, speak rudely, and ignore my inquiries. I'm still waiting for a simple..

I AM UTTERLY SPEECHLESS AND OVERWHELMED WITH GRATITUDE TO DR. HUSSAIN AND DR. FLORIS! THEY LITERALLY RESCUED ME FROM THE BRINK OF DEATH! THEIR EXCEPTIONAL MEDICAL EXPERTISE AND UNWAVERING COMMITMENT..

Getting hold of anyone by phone seems impossible at this place. Surprisingly, showing up directly is more efficient than trying to reach them through a call.

This medical practice is absolutely appalling. The initial challenge is simply attempting to communicate with them, where even being first in line means enduring a wait exceeding half an hour. Once..

Dialed precisely at the recommended time, only to encounter an infuriating maze of automated responses. Spent nearly a quarter-hour attempting to navigate their phone system, repeatedly receiving..

Recently relocated from Brentwood to Romford and signed up with St. Edwards Medical Centre through the NHS online portal. I'm now feeling quite apprehensive about my choice! The technology for..

After enduring a one-hour wait, they finally picked up and acted as if they couldn't comprehend me before abruptly disconnecting the call. Such unprofessional conduct is unacceptable and potentially..

My encounter with Saint Edwards Medical Centre was utterly disheartening. Each interaction I've had involves staff members displaying a consistently poor demeanor. During my latest phone..

I left feeling utterly let down by the front desk staff's demeanor. Their lack of warmth and courtesy was striking, with not even a hint of a smile. While the medical professionals themselves were..