JC

Jamie C. one year ago • From Google

Rating

Bad

Terrible customer service kills patient's hope

Stuck on hold once again, enduring over an hour of waiting despite being ninth in line, it seemed like only a single representative was handling calls. My epi pen prescription continues to be mishandled, no matter how many times I attempt to correct and request resolution. Their complete lack of concern is infuriating. To make matters worse, I found myself second in the queue for another 40 minutes, only to have them close for lunch, forcing me to restart the entire process. The service is absolutely terrible. Why not hire additional staff or activate proper triage features? It's clear they couldn't care less about customer support!

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