MD

Mark D. 4 years ago • From Google

Rating

Bad

Terrible customer service ruined my entire medical experience

I'm utterly dismayed by the incredibly unprofessional treatment I received when attempting to schedule an appointment today. The receptionist's demeanor was shockingly discourteous and dismissive, practically hanging up on me mid-conversation. Her abrupt attitude was so distressing that it actually worsened my already fragile state of mind. This isn't an isolated incident - I've encountered similar disrespectful behavior from the reception staff before. While I understand we're navigating challenging times during a pandemic, that should be precisely why compassion is more important than ever. It's crucial to remember that the individuals on the other end of the phone aren't just medical cases, but human beings potentially struggling with both physical and mental health challenges. The absolute minimum expectation is basic human kindness and respect!

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