The Limes Medical Centre
Debbie G. 3 years ago • From Google
Bad
Terrible customer service ruins entire healthcare experience
Spent nearly a quarter-hour on hold, only to be informed there are no available appointments and to ring back at 8:30 tomorrow. But getting through at that time is impossible! This is an absolute mockery of customer service, and I genuinely sympathize with the overwhelmed front desk staff.
On December 14th, 2022, I attempted to schedule a telephone consultation with the medical practice at 8:30 AM. Due to high call volume, the voicemail system instructed me to retry later. When I..
The Limes Medical Centre
natalie a.
I want to extend my heartfelt gratitude to every team member from North Weald to Epping, who assisted me throughout the registration process, during phone conversations, and when scheduling..
The Limes Medical Centre
Marie M.
Completely worthless and maddening! The automated phone system is so impenetrable that attempting to schedule an appointment becomes an exercise in futility! On the rare chance you actually connect,..
The Limes Medical Centre
Carolyn R.
I initiated my attempt to schedule an appointment right at the opening time of 8:30. After 11 unsuccessful dial attempts and 37 minutes of waiting, I was positioned as number 12 in the queue. I..
The Limes Medical Centre
mary h.
Superb streamlined consultation at North Weald Meeting with the Practice Nurse was highly satisfactory If the clinic enhances its digital infrastructure to provide comprehensive patient apps for..
The Limes Medical Centre
Camila M.
Throughout my recent surgical procedure for abscess removal, the nursing staff demonstrated exceptional compassion and professionalism. They consistently ensured my comfort and delivered..
The Limes Medical Centre
George M.
I recently interacted with your prescription department and was thoroughly impressed by the quality of service I received.
The Limes Medical Centre
Browsbeauty V.
Attempting to contact this medical practice is an absolute nightmare. Their phone system is clearly inadequate, with an unreasonable queue limit that makes booking an appointment a near-impossible..
The Limes Medical Centre
Debbie G.
Spent nearly a quarter-hour on hold, only to be informed there are no available appointments and to ring back at 8:30 tomorrow. But getting through at that time is impossible! This is an absolute..
The Limes Medical Centre
Nicole H.
This GP surgery is so terrible that a zero-star rating would be more appropriate. Getting through to a receptionist on the phone is a nightmare, often taking over half an hour. The patient treatment..
The Limes Medical Centre
Capucine P.
Terrible medical staff. I've been attempting to schedule an appointment for weeks, following their instruction to call at 8:30 for same-day booking, with no option to plan ahead. Each morning when I..
The Limes Medical Centre
paul h.
Attempting to contact them by phone is an exercise in futility, with endless busy signals greeting every call. The customer service is abysmal, which is particularly distressing when you're feeling..
The Limes Medical Centre
Janet M.
I want to express my gratitude to the attentive nurse who, despite hearing clear breath sounds, recommended a chest x-ray as a precautionary measure. Additionally, I appreciate the general..
The Limes Medical Centre
Katie W.
Their customer service queue is limited to just 10 callers, making it virtually impossible to even join the waiting line for speaking with a representative.
The Limes Medical Centre
Ricky W.
Absolutely terrible service. Despite the phone lines opening at 8:30 AM, there's a restrictive queuing system that forces you to repeatedly call and cross your fingers. I finally managed to join the..
The Limes Medical Centre
Jack J.
Scheduling an appointment is practically impossible, and even when I manage to get through, there are zero time slots open. They've completely neglected to integrate appointment booking..
The Limes Medical Centre
Angharad G.
Scheduling an appointment is a nightmare here. The only way to book is by phone starting at 8:30, and if you're actually at the clinic, they won't help you. When you try calling, the line is..
The Limes Medical Centre
Joy J.
Absolutely dreadful experience! Attempting to schedule an appointment was a nightmare - couldn't connect, and when I finally did, the receptionist was dismissive and refused to help. I was forced to..
The Limes Medical Centre
Paul S.
I've been attempting to schedule an appointment for more than a week now. Every single time, I'm greeted with a perpetual busy signal after enduring a minute-long automated message. It's painfully..
The Limes Medical Centre
ED E.
I managed to secure an urgent consultation on Monday morning regarding a potentially concerning skin mole. By that very afternoon, I was seen by a compassionate female doctor. The following day, the..
The Limes Medical Centre
Pete K.