Hillview Medical Centre
Jade H. 5 years ago • From Google
Bad
Terrible customer service ruins great medical practice
I find myself thoroughly disheartened by my experience with this medical practice. While the physicians are truly exceptional, the front desk personnel are incredibly discourteous. When I attempted to secure an urgent consultation in the afternoon, accommodating my morning work schedule, I was met with unhelpful resistance. Upon inquiring about potentially calling 111 for same-day medical attention, the receptionist was abrasively dismissive, insisting I must telephone during morning hours. Her tone was brusque when explaining a potential doctor's callback, completely disregarding the seriousness of my symptoms. Had I followed her advice and waited until morning, my medical condition could have significantly deteriorated. In my view, the administrative staff urgently need to develop better interpersonal skills and demonstrate more compassionate, patient-centered communication.
After enduring three appointments and countless distressing phone calls about my inability to walk, I've reached my breaking point. For two months, I've suffered with inadequate pain management,..
Hillview Medical Centre
Laura V.
I typically don't encounter issues with this establishment, but there are some areas that could use improvement. Case in point: I scheduled an appointment with a physician via phone, and they..
Hillview Medical Centre
Stephen S.
I'm experiencing hematuria and won't be available until July 12th
Hillview Medical Centre
Brogan D.
Hillview Medical Centre is a complete disappointment in terms of patient care. The concept of patient-centered treatment is entirely absent here. When I urgently called seeking an appointment due to..
Hillview Medical Centre
gail c.
The front desk staff lack the medical expertise required to appropriately determine if a patient should be referred to a physician for further examination.
Hillview Medical Centre
Syfyholic S.
If I could award fewer than one star, I would. Hillview is essentially a medical facility devoid of actual physicians. Getting a consultation with a doctor is an immense challenge, with patients..
Hillview Medical Centre
Ken W.
Truly exceptional care from start to finish. The nursing staff was incredibly kind, and both the reception and pharmacy personnel were outstanding in every way. Their professionalism and warmth were..
Hillview Medical Centre
glen w.
The medical facility is decent overall, but their phone response is sluggish, and scheduling an appointment follows the typical healthcare center pattern of being somewhat time-consuming.
Hillview Medical Centre
Mr. B.
I'm reluctant to post a critical review, but the staff at this medical practice have absolutely appalling customer service. The receptionists are incredibly discourteous and unpleasant - in any..
Hillview Medical Centre
Heather-Lucy C.
I have absolutely no complaints about this medical practice. They consistently go above and beyond to secure timely appointments, and the front desk staff are incredibly friendly and helpful...
Hillview Medical Centre
A P.
Outstanding medical procedure. My spouse and I have received exceptional treatment from the physicians at this facility. I can consistently secure an appointment when urgent or obtain a medical..
Hillview Medical Centre
Sally A.
The medical professionals, including physicians and nursing staff, are truly wonderful. However, the front desk personnel can be incredibly unpleasant at times. The level of attitude and disrespect..
Hillview Medical Centre
Lisa H.
Throughout my 14-year association with this medical facility, I've consistently experienced outstanding care across the board. The front desk staff, nursing team, my primary physician, and even..
Hillview Medical Centre
louisa c.
Tested positive for covid 19 and experiencing severe symptoms, I approached the medical practice for a sick note. Despite explaining my covid status, they adamantly refused to email the document,..
Hillview Medical Centre
Peter H.
I recently called the medical practice to schedule a consultation and was able to secure an appointment with the physician for tomorrow. The receptionist I interacted with was incredibly supportive..
Hillview Medical Centre
Emma F.
Recently relocated from another medical practice in the area that I had given up on, and I must say I'm thoroughly impressed with the service here. Upon calling, I've been seen by an actual doctor..
Hillview Medical Centre
Julie P.
I am utterly appalled by this medical centre's approach to patient care. Their primary focus seems to be financial constraints rather than genuine patient support. They denied a prescription for a..
Hillview Medical Centre
Lindzay B.
I'm growing increasingly exasperated, having been unwell for weeks and constantly having to phone repeatedly seeking an appointment. My respiratory issues persist, yet I'm unable to secure a medical..
Hillview Medical Centre
Julie P.
I attempted to schedule a consultation this morning about a mental health concern, but was completely stonewalled by an unwelcoming receptionist. I already have reservations about medical visits due..
Hillview Medical Centre
Hannah C.
Truly exceptional healthcare experience. The front desk staff are welcoming and supportive. I'm a frequent visitor for vitamin injections, and the nurse Rebecca is consistently delightful. Securing..
Hillview Medical Centre
Jody C.