Hillview Medical Centre
JH
Jade H. 5 years ago • From Google
Bad
I find myself thoroughly disheartened by my experience with this medical practice. While the physicians are truly exceptional, the front desk personnel are incredibly discourteous. When I attempted to secure an urgent consultation in the afternoon, accommodating my morning work schedule, I was met with unhelpful resistance. Upon inquiring about potentially calling 111 for same-day medical attention, the receptionist was abrasively dismissive, insisting I must telephone during morning hours. Her tone was brusque when explaining a potential doctor's callback, completely disregarding the seriousness of my symptoms. Had I followed her advice and waited until morning, my medical condition could have significantly deteriorated. In my view, the administrative staff urgently need to develop better interpersonal skills and demonstrate more compassionate, patient-centered communication.
Arpin S.