Tower House Surgery

I've been a loyal patient for over four decades, but the quality of service has drastically declined in recent years. I'm constantly having to follow up on referrals that were never even submitted,..

Met with Dr. Shah today and was immediately impressed by her warm demeanor. She has an incredible ability to communicate complex medical information in a way that's easy to understand. Her..

The medical professionals are commendable, but... Upon entering beyond the front desk, patients are left waiting indefinitely, expected to self-check-in. Attempting to communicate via phone becomes..

If I could give a negative rating, I absolutely would! GPS services are subpar in general, but you are HORRENDOUS! Terrible communication, discourteous staff, and constant misinformation. Scheduled..

I deeply respect and appreciate the NHS - and for the most part, Tower House Surgery have been supportive towards me. The medical staff are excellent. However, I find the 8am or 2pm call system..

Absolutely zero stars warranted! You're stuck on hold for hours, trying to secure an urgent appointment, only to be told to call back later or the next day. It seems they operate with a skeleton..

Terrible service. The call kept dropping mid-discussion. I'm planning to file a complaint about their unreliable connection.

Deeply appreciative of the compassionate assistance and care provided by Tower House Surgery to both myself and my loved ones. Grateful for their unwavering support during our time of need. 🙏🏻..

Outstanding staff and top-notch service delivery.

I've been a patient at this medical practice for more than a decade. Over the past year, my health condition has slightly declined, but the medical team has been incredibly supportive, with Dr Shah..

Utterly disappointing performance by the front desk staff on 30/07/2024 at 2:20pm - they completely disregarded my concerns and refused to pay any attention to what I was trying to communicate 😡

The medical practice has significantly deteriorated recently. I'm increasingly anxious about scheduling any visits. This is precisely why I avoid seeking medical care. One of the front desk staff..

I would have rated this medical practice a zero if that were possible. The front desk staff are incredibly discourteous without exception. Getting an appointment is impossible, and you'll..

Why are their receptionists consistently so DISCOURTEOUS? The sole long-standing receptionist stands out as the only genuinely pleasant and supportive staff member.

I initially believed the negative comments were exaggerated, but attempting to schedule a medical consultation proved challenging. After persistently contacting the reception for four consecutive..

Scheduling an appointment is nearly impossible. Each time I reach out, I'm informed they're completely reserved and directed to retry at 2 PM or 8 AM the following day. Their booking system..

Utterly frustrating. Their phone lines are perpetually congested, with a narrow window of opportunity at 8am sharp—and even that has become futile recently, as the line remains perpetually engaged...

This general practitioner is absolutely terrible, my spouse suffers from multiple sclerosis and requires his essential medication. He submitted the necessary paperwork over a week ago, and they..

The process of prioritizing medical needs is well-designed, and scheduling regular check-ups through the online platform is straightforward and user-friendly.

I completely understand the frustrations shared by other reviewers about the reception and initial contact experiences. The receptionists consistently appear dismissive and seem to create..