Fountayne Road Medical Practice
P S. one year ago • From Google
Bad
Terrible customer service ruins healthcare experience
The front desk personnel consistently demonstrate a lack of professionalism and courtesy. This has been my experience throughout my 15-year relationship with this organization. Their automated appointment scheduling system is problematic, frequently cutting off calls when attempting to book an appointment. When I tried to verify the line's functionality by selecting an alternative option, the staff member who answered was dismissive and discourteous. I'm perplexed by their choice to work in healthcare given their clearly inappropriate demeanor. In an environment where patients are often in vulnerable states, their approach seems particularly insensitive and counterproductive to providing compassionate care.
Attempted to contact customer support twice on a Thursday, specifically at 11:45 and 11:50, and was met with no response, despite being first in line for assistance.
Fountayne Road Medical Practice
Sunny B.
I was thoroughly impressed by Reena when she helped me schedule my medical appointment today. Her expertise and understanding were remarkable, and she truly went above and beyond to ensure my..
Fountayne Road Medical Practice
Kate G.
I scheduled a consultation for my booster and travel immunizations this week. The nurse, Joan, was incredibly warm and helped calm my nerves since I'm typically anxious about shots. She administered..
Fountayne Road Medical Practice
Gloria H.
Service has declined significantly since the pandemic. Scheduling an appointment has become increasingly difficult, and I've been a loyal patient at this practice for more than five decades. There's..
Fountayne Road Medical Practice
EB B.
Throughout my entire life, I've been a patient at Elm practice, and I've never had any cause for complaint. They consistently demonstrate exceptional efficiency and are incredibly supportive, always..
Fountayne Road Medical Practice
jay g.
I've been a patient at this general practice since childhood, but recently I've experienced a significant decline in the quality of care. The medical centre seems to be doing the absolute minimum,..
Fountayne Road Medical Practice
Khadidja Y.
Extremely poor service quality and a notable absence of professional conduct from the employees
Fountayne Road Medical Practice
P S.
The front desk personnel consistently demonstrate a lack of professionalism and courtesy. This has been my experience throughout my 15-year relationship with this organization. Their automated..
Fountayne Road Medical Practice
Billy W.