TT

Tasha T. one year ago • From Google

Rating

Bad

Terrible customer service that puts patients at risk

My interaction with the front desk staff at this facility was utterly exasperating. Their demeanor was shockingly unprofessional; they completely ignored the critical nature of my request and were aggressive, loud, and even terminated the call abruptly. In particular, the behavior of Justine, Connie, and Linda was completely unacceptable. I strongly advocate for replacing these receptionists with qualified medical professionals who can properly evaluate patient requirements. Allowing untrained personnel to manage patient intake is inherently risky, potentially causing significant treatment delays and creating potentially life-threatening scenarios. This encounter has raised profound alarms about patient safety and the overall standard of care. Immediate systemic reforms are crucial to guarantee that patients receive the respect and competent service they fundamentally deserve.

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