Chelmer Medical Partnership (Humber Road Surgery)
Joe C. one year ago • From Google
Poor
Terrible customer service that wastes my time
Contacting customer support is a nightmare - phone lines are perpetually jammed, and when you submit a request through their mobile app, they consistently claim they're unable to assist, forcing you to either endure long wait times on the phone or physically visit their location. The entire experience is incredibly aggravating and demonstrates a complete lack of effective customer service.
This medical practice was once a beacon of quality healthcare with compassionate physicians, but the recent leadership change has transformed it into an absolute disaster. The new doctors are..
Chelmer Medical Partnership (Humber Road Surgery)
gillian p.
Mr Leslie Pegram provides exceptional appointment scheduling. I rang up early Monday morning on September 5th and was able to secure a doctor's consultation by 9:30am. The responsiveness is truly..
Chelmer Medical Partnership (Humber Road Surgery)
Nikolas N.
Extremely frustrating experience! Substantial challenges arise when attempting to schedule even the most basic appointment! Frequently encountering automated messages stating 'all lines currently..
Chelmer Medical Partnership (Humber Road Surgery)
Reeya P.
General practitioners should cease claiming that blood tests are automated and that documentation isn't required for the Hub, battlefield hospital, St Michael's, and St Peters. I navigated through..
Chelmer Medical Partnership (Humber Road Surgery)
Jo S.
I've enjoyed my time with Humber Road Surgery ever since being automatically transferred after Sunrise Avenue's closure. However, the recent merger into Chelmer Medical Partnership has drastically..
Chelmer Medical Partnership (Humber Road Surgery)
Maysheela O.
I'm repeatedly failing to secure a consultation despite submitting the triage questionnaire multiple times. Whenever I receive a booking link, there are zero time slots open. Their guidance suggests..
Chelmer Medical Partnership (Humber Road Surgery)
Rob R.
My long-standing experience with this medical practice has been nothing short of excellent, and I couldn't be more satisfied with the care I've received.
Chelmer Medical Partnership (Humber Road Surgery)
Samantha G.
Always quick to assist and consistently supportive during our interactions. Much appreciation!
Chelmer Medical Partnership (Humber Road Surgery)
Jacquie L.
The employees consistently demonstrate a welcoming demeanor and handle tasks with impressive professionalism and speed.
Chelmer Medical Partnership (Humber Road Surgery)
Diane M.
Exceptional, attentive, and forward-thinking customer support. The front desk staff consistently demonstrate remarkable courtesy and go above and beyond to assist.
Chelmer Medical Partnership (Humber Road Surgery)
Julie G.
Just the day before, I was experiencing significant health discomfort, so I utilized the online triage system. Remarkably, within mere moments, I received a phone call scheduling an immediate..
Chelmer Medical Partnership (Humber Road Surgery)
Rachel B.
Highly successful medical procedure with excellent results
Chelmer Medical Partnership (Humber Road Surgery)
David H.
A service reminiscent of a developing nation's infrastructure. Securing a reservation is an exercise in futility. Morning phone calls land you at 32nd in line, while online attempts reveal a..
Chelmer Medical Partnership (Humber Road Surgery)
Nanny G.
Exceptional medical procedure. The doctors were outstanding. Welcoming and supportive front desk staff made me feel completely comfortable. I'm confident I'm receiving top-notch care and attention.
Chelmer Medical Partnership (Humber Road Surgery)
R B.
Securing a medical consultation has become incredibly challenging since Chelmer medical partnership took over. Patients are frequently redirected to alternative clinics away from their registered..
Chelmer Medical Partnership (Humber Road Surgery)
Elaine S.
The medical facility is located quite far from where I reside.
Chelmer Medical Partnership (Humber Road Surgery)
Daniel W.
I've avoided medical check-ups for over a decade and a half, but despite my imperfections, my health has remained relatively stable. Today, I secured an urgent consultation regarding a sensitive..
Chelmer Medical Partnership (Humber Road Surgery)
Jim H.
The medical professionals are excellent, but accessing them is a challenge. They've implemented a triage system that determines appointment allocation, with unqualified personnel making decisions...
Chelmer Medical Partnership (Humber Road Surgery)
Elena K.
Dr. Sarah Taylor is exceptional, and the front desk staff were incredibly supportive as well. This was undoubtedly the most positive interaction I've ever had with the National Health Service.
Chelmer Medical Partnership (Humber Road Surgery)
Moo N.
I sought medical care at this practice, but was dismayed when an indiscreet front desk employee divulged sensitive personal health information to an acquaintance. The complete lack of patient..
Chelmer Medical Partnership (Humber Road Surgery)
Audhdgamerdad A.