The Junction Surgery

The employees are putting in considerable effort despite being quite overwhelmed. There have been some technical issues with the phone lines, though these might have been addressed recently. If you..

While many complaints circulate about reception staff and waiting periods, my primary concern with this GP practice actually lies with the physicians themselves. I have intricate health..

I had a truly excellent experience at this surgery. From the very beginning, I felt confident and well cared for. The clinician was highly professional, knowledgeable, and took the time to explain..

Convenient scheduling and friendly personnel. The only drawback is the limited parking area.

I've been attempting to get a prescription approved for nearly a week now. I've inquired with reception three separate times about any potential issues. On the fifth day, the receptionist finally..

Rushed to make the early morning appointment. Their callback system is efficient. Got seen the same day. The receptionist was incredibly friendly and accommodating. The doctor was excellent -..

Absolutely terrible surgical experience. Their morning phone line disconnected me twice, and I was left waiting on hold for over 40 minutes. Every single time I attempt to secure an urgent..

Absolute disaster of a medical procedure. It's impossible to get any assistance unless you're willing to waste hours standing in endless lines. Scheduling an appointment is a nightmare, and they'll..

The front desk staff are completely unhelpful. They only seem to engage when you're utterly frustrated. The physicians completely disregard patient concerns and insights. I'm taking metformin, which..

I've been a patient at this medical practice since childhood, and now at 45, I'm actively seeking a more competent healthcare provider. What was once an excellent surgery has devolved into an..

I've recently switched to a new medical practice, but they're just as disappointing as my previous one. They sent me a text about an NHS health check, yet when I attempted to schedule, I was..

Consistently exceeds expectations and goes the extra mile

Complete disappointment. Scheduling an appointment is a nightmare that drags on for days or even weeks. I've spent nearly half an hour on hold, from 7:55am to 8:25am, without getting any response to..

Superb customer care and delightful employees.

Quite inconsistent in performance. I was positioned as the third caller during a brief window, only to have the system abruptly terminate the call. Subsequent attempts to reconnect were futile, as..

These medical professionals are truly exceptional, genuinely invested in patient well-being. They never dismiss your concerns and always take the time to truly hear you out. Every single doctor here..

Initially, I had rated this surgical procedure with a single star. However, my perspective has completely transformed, and I now award a perfect five-star rating. I am immensely grateful to Dr...

If you enjoy being stuck on hold and never connecting with an actual person, this medical practice is perfect for you. Should you hope to actually consult a physician and manage to navigate beyond..

I'm constantly unable to connect. Whenever I send an email, their response instructs me to call, but their phone lines are just as frustrating as their junction service center.

Terrible medical practice with unprofessional personnel. I had to repeatedly contact them just to obtain the right medication, and when I sent a complaint email, they didn't even bother to respond...