YB

Yarpole B. 4 years ago • From Google

Rating

Bad

Terrible customer service with endless phone frustration

Attempting to contact them via phone is an exercise in futility. When you miraculously connect, they abruptly terminate the call. Even when waiting to be transferred to a nurse, you're met with the same dismissive response. Trying any communication method, whether through their perpetually busy or disconnected phone line, invariably ends with them cutting you off, forcing you to restart the entire frustrating process. The online portal is equally incompetent, with representatives who seemingly skim queries without comprehension, compelling you to repeat all previously submitted information. Scheduling an appointment through this system is a drawn-out ordeal - two days just to receive a callback, and a staggering two weeks before actually being seen. Truly abysmal service, without a doubt the most disappointing experience I've ever encountered.

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