The Grange Medical Centre
SA
Shona A. one year ago • From Google
Bad
I joined this practice in 2018. Initially, Dr Bankart seemed very compassionate and genuinely interested in his patients. However, my experience over the past year has significantly changed my perception. He altered my medication in August, despite my repeated warnings that it was making me extremely unwell. I experienced blurred vision, intense headaches, and was only sleeping a couple of hours daily. Even with hospital recommendations, he stubbornly refused to modify the medication or address my insomnia. Communicating through the app (as direct contact is nearly impossible), I received a condescending and rude response. After multiple exchanges, he called, superficially appearing concerned while deflecting blame to other NHS departments and maintaining his stance on medication. Shockingly, he then asked if I believed in God and suggested praying together. My son and I were utterly bewildered. He persistently offered to pray for me, asking whether I preferred it over the phone or after hanging up. Weeks later, I had to contact 111. Despite being personally emailed, the surgery made no follow-up, and Dr Bankart never returned my call. I was left without medication for an entire weekend. Following family advice, I registered with another surgery. By Monday morning, I received a prescription and an appointment with the appropriate NHS team. There's one remarkable receptionist, an older lady who's been there for years. She's incredibly helpful, polite, and always tries her best. The others, including what seems to be Dr. Bankart's wife, appear indifferent and unhelpful. Their communication is inconsistent - requests made in the morning are mysteriously forgotten by afternoon. Regrettably, I cannot recommend this surgery. I'm particularly concerned for vulnerable patients, especially the elderly and those with mental health challenges.
Iqbal M.